Stakeholder analysis for Wessex Water assignment

Task 2: Stakeholder analysis for Wessex Water Stakeholder group number Stakeholder group name Stakeholder key objectives To what extent the organisation has met the objective 1 Customers Process payments for the water supply along with the other environmental services provided to them (HOPKINSON, 1999) Organisation receives payments from the customers in the forms of cheque, cash or card. Proper invoices and bills are sent to the customers after the successful payment. Ensure the organisation adhere to the local environmental laws and waste management guidelines Organisation is visited by the customers once every month to check the status of the waste management systems and the processes followed in the organisation to comply to the environmental laws (Grimble, 1997) 2 Water partnerships Receive payments to the water partnerships for the delivery and processing of the water Organisation pays the water partnerships in the forms of cheque, cash or card after the delivery is done Ensure that the processes followed are according to the standards and process guidelines Organisation visits the water partnerships once every quarter to ensure that the processes followed by the water partnerships to provide water to the organisation is according to the standards and guidelines 3 Defra Organise meetings and discussions with the organisation for the new policies and ensure the adherence of the organisation to the policies of Defra Organisation follows the various environmental policies of Defra and provides them with the regular reports 4 Ofwat Charge appropriate taxes from the organisation for providing water services in the UK and ensure the adherence to the water services policies (HOPKINSON, 1999) Organisation pays Ofwat the appropriate taxes and adheres to the water services guidelines 5 Publications Charger the organisation for the annual publications of the balance reports Organisation pays the publications appropriate charges for the publications of its annual balance reports and performance overview 6 Sustainability panel Observe, analyse and report on the strategies regarding the public health and corporate sustainability issues Organisation provides the panel with all the relevant, valid and latest information regarding its performance to allow it to prepare the sustainability strategies 7 Engineering partners Arrange meetings with the organisation to discuss regarding various engineering requirements and strategies of the organisation Organisation prepares the strategies and plans for various infrastructure requirements along with a very close coordination with the various engineering partners (Lorraine, 2004) Ensure the adherence of the organisation to the various infrastructural guidelines and policies in their strategies and plans Organisation follows all the infrastructural policies and guidelines of the engineering partners while preparing various strategies and plans 8 Regulators Arrange meetings to discuss regarding various legal complications involved in the business processes of the organisation Organisation discusses with the EA and Natural England along with the other regulators in the process of planning and creating strategies for the various business processes Ensure that the organisation is following all the rules and regulations implemented in the country of operation corresponding to the water services Organisation follows all the required guidelines regarding the water services field in UK and provides the regulators with all the required and valid information, which allows them to monitor the business processes 9 Health, safety and welfare committee Arrange meetings to discuss any issues related to the current employees of the organisation Organisation discusses with the committee to ensure that the issues related to the employees are resolved in time and in an efficient manner Ensure that the organisation is following all the guidelines and policies related to the employee management activities of the organisation (Mara, 2003) The organisation is visited by the committee on a regular basis to analyse the adherence to the various policies of employee management. The organisation provides the committee with the relevant and valid information to allow it to monitor the employee management activities. Task 3 Compliance to legal requirements The organisation ensures that it follows all the required legal policies and guidelines which are related to the water supply services in the UK. The organisation communicates regularly with various regulatory bodies regarding the required environmental laws and regulations to be followed in the field of water supply services and environmental services. The organisation maintains a legal advisory committee to ensure the compliance to all the legal requirements for its business activities. Employee health and safety The organisation maintains an efficient and effective health and safety policy for the employees working in the organisation. The organisation ensures that the health and safety guidelines are followed by all the employees in the organisation. The organisation utilises a large amount of resources to create awareness regarding the health and safety guidelines and the benefits of following them. Financial management and reporting The organisation has established and is maintaining a separate department for the activities related to the management of the financial resources available to the organisation. The organisation prepares various types of financial statements at regular intervals of time. All of these financial statements are published to allows the various stakeholders to get the latest information (Acreman, 2010). Ethical business operations The organisation has established a set of ethical guidelines in the organisation which allows the employees working in the organisation not to be involved in any of the unethical activities in the organisation. The organisation ensures proper awareness regarding the ethical guidelines and the benefits to the employees following them. The employees avoiding the ethical guidelines in the business processes are appropriately punished in the organisation (Brugha, 2000).